REFUND POLICY

Short version: our files are delivered instantly and permanently, so once the download link has been issued or the file has been opened, the sale is final and we cannot refund it. Everything else — a duplicate charge, a file that never arrived, a broken link, the wrong product — we fix or refund, quickly. Please read this page before you pay, and if anything is unclear, message us first.

1. Why the files are non-refundable after delivery

Every order gives you the complete file the moment your payment clears, along with the revisions we publish through the exam year. There is no trial to expire and nothing to post back. Once the material is in your hands we cannot withdraw it, so a refund would mean handing over the product for free. That is also why the price is a single one-time payment with no subscription attached. This is standard practice for instant-download study material.

2. What counts as “delivered”

Your order is treated as delivered as soon as any one of these has happened:

  • The download link has appeared on your order confirmation screen.
  • The link or the file has been sent to the email address on your order.
  • The file has been opened, viewed or downloaded from your account.

From that moment the sale is final. By completing checkout you ask for immediate delivery and you accept that this ends any cooling-off period that would otherwise apply to a digital purchase.

3. When we do refund or replace — no argument

A no-refund policy is not a no-help policy. Contact us and we will put any of the following right at no cost to you:

  • Duplicate or double charge. You were billed more than once for the same order, so the extra charge is refunded in full.
  • Paid but nothing arrived. We resend the file straight away. If we genuinely cannot deliver it, you get a full refund.
  • Broken, expired or blocked download link. We issue a fresh one.
  • Wrong product delivered. We send the correct set, or refund the difference in price.
  • A corrupted file that will not open. We replace it.
  • A payment you did not authorise. Report it and, once verified, we refund in full.

In practice most of these are settled the same day.

4. What we cannot refund

  • A change of mind after the file has been delivered.
  • Buying the wrong Step or the wrong set by mistake. Ask us before you pay and we will tell you exactly which one you need. After delivery we can usually help you upgrade instead.
  • Your exam score or result. We sell study material, not an outcome, and nobody can honestly promise you a score.
  • How many questions you recognised on test day. Question pools differ between candidates and exam windows.
  • Not finding the time to study, or postponing or cancelling your exam.
  • Expecting live or reproduced exam questions. We do not sell those, we say so on every product page, and our material is concept-based by design.
  • Finding cheaper or free material elsewhere after buying.
  • Sharing, reselling or redistributing the file, which also ends your access under our Terms.

5. Please talk to us before filing a chargeback

If something has gone wrong, one message to us usually fixes it faster than your bank can. Our deliveries are logged and timestamped, so we do contest chargebacks raised on files that were successfully delivered, and an open dispute can suspend your access in the meantime. Give us the chance first — we would far rather fix the problem than fight about it.

6. How to reach us

Email [email protected], WhatsApp +1 669 322 3444, or Telegram @recallmaster. Please include your order number and the email address you used at checkout. We normally reply within 24 hours. Refund requests should reach us within 14 days of the order date, while the payment is still easy to trace.

7. How approved refunds are paid

Approved refunds are returned to the original payment method only — we cannot pay out to a different card, account or wallet. Once approved, we submit the refund within 2 business days. PayPal and card refunds then usually take a further 5 to 10 business days to show up, depending on your bank. Any tax charged on the order is refunded with it.

8. Before you buy, a short checklist

Two minutes here saves everyone trouble later:

  • Check you are buying the right exam and the right year.
  • Check the “last updated” date shown on the product page.
  • Check that a digital PDF, readable on a phone, tablet or laptop, is what you want.
  • Read what the set does and does not include on the product page.
  • Still unsure? Message us. We would rather answer ten questions than take a payment you regret.

9. Your legal rights

Nothing on this page removes any right you have under the consumer law that applies to you. Where that law gives you a right to cancel a digital purchase, the right ends once you consent to immediate delivery and delivery begins, which is what happens when you complete checkout. This policy should be read together with our Terms & Conditions and our Privacy Policy.